Privacy Policy
SandStormCo. Inc. (hereinafter referred to as 'SandStormCo.') respects the users' personal data and privacy. SandStormCo. complies with the General Data Protection Regulation (GDPR) and other regulations regarding the processing of personal data and privacy on services we offer globally.
SandStormCo. collects only the minimum amount of personal data to provide SandStormCo.'s services, and informs the user of the types of personal data we collect and handle, types of service providers and receivers, and the method of deleting data. This policy also applies to additional services that are directly or indirectly related to game services.
1. Collection of Data
■ Required data: Personal data collected to provide basic services.
■ Optional data: Personal data collected to provide additional services.
Services provided through SandStormCo. web pages and mobile apps are listed below.
Also, we collect the following personal data through web pages, mobile apps, emails, forms, and etc.
1) Game service (ex. Mobile game apps) : [Required] ID, nickname, password
a) We do not collect personal data in games based on clients(general mobile device) that do not use a server.
b) We do not collect personal data directly from our applications with login function when using Google Play login, Apple login or guest login, other than the data listed on < 3. Installation and Operation of Automatic Personal Data Collection Services >.
2) Payment (ex. Purchasing goods from website): [Required] Name, mobile number, ID used in the payment website, nickname used in the payment website
3) Participating in Events and Promotions (ex. Facebook comments event): [Optional] Name, email address
4) Goods and Gift Deliveries (ex. Shipping prizes to event winners): [Required] Name, mobile number, address
5) Inquiry Purposes(ex. responding to inquiries via email regarding game errors) : [Required] E-mail address, [Optional] ID, name, nickname, mobile number, date of birth, gender, address, contact number, telecommunication information (May collect additional personal data on the type of inquiry.)
As to prevent violation under law and/or the SandStormCo. Terms of Use, gender, age, location(country), including information (IP, access record, record for use of service, fraud record, download history, billing history, cookies, etc.) that are generated in the process of using the service for the purpose of securing service stability, preventing fraudulent users, protecting account and items, and device identification information (OS information, hardware information, Mac Address, ad identifier, etc.) may be collected.
If you are using SandStormCo.'s services with account from a separate entity, only those personal data agreed in-between the user and the separate entity is received and processed for the agreed purposes.
2. Use of Personal Information
Uses personal data to/for:
1) Identify and confirm the identity of the User.
2) Confirm the identity of the legal representative and/or to confirm the consent of the legal representative for children under the age of 13.
3) Offer mobile game service, display advertisements in both image and video format, and to provide additional game features such as push notification for events.
4) Payments and refunds.
5) Events and/or promotional notifications.
6) Confirm event participation in order to send prizes to participants of the event, and to process tax bills.
7) Notify users of changes in terms of service, service disruption, game usage history, and personal data usage history.
8) Respond to inquiries or handle complaints, and to improve users' service experience.
9) Take legal or in-game action against users who are involved with irregular activities, such as hacking, within the game.
10) Create an environment where you can use the service safely.
11) Analyze the service environment through the record of service use, in order to improve and provide services based on each individual.
12) Online behavioral advertising, providing advertisements that are customized to each user.
■ Online Behavioral Advertising: A marketing method that provides tailored advertisements by analyzing user's online behaviors from usage and access record data.
- Ad Operators: Google Admob, UnitAds, Tapjoy, Facebook
2-1. Provision (sharing) and entrustment of personal information
The company uses the user's personal information within the scope notified in "Purpose of collection and use of personal information" and does not use it beyond the above scope or provide or share it with other persons or organizations without the user's prior consent. However, the following cases are exceptions.
1) In case of entrusting personal information related work
The company outsources some of its work to provide convenient and better services. When concluding an outsourcing contract, the company states in the contract or other documents matters related to prohibition of processing personal information for purposes other than the performance of the outsourced work, establishment and implementation of technical and administrative measures for personal information protection under Article 7, restrictions on re-outsourcing, management and supervision of the trustee, compensation for damages, etc., and supervises whether the trustee safely processes personal information. If the user does not use the service related to the work outsourced to the trustee, the user's personal information will not be provided to the trustee.
a. Trustee: AFI Co., Ltd. (Du-Kkeut)
b. Details of consignment work
- System development and operation for service provision
- User analysis and statistics for new function development and improvement of existing services
- Pseudonymization of personal information so that specific individuals cannot be identified
c. Personal information retention and use period: Until the end of the consignment contract
2) When necessary for billing for service provision
3) When the user has given prior consent
4) When an act is committed that violates the company's terms of use or the company's separately established policies and operating regulations, and legal action is required in accordance with the relevant laws or in accordance with the procedures and methods stipulated by law for investigative purposes
5) When there are special provisions in the law or when there is a request from a court, investigative agency, or other administrative agency in accordance with the procedures and methods stipulated by law for investigative purposes
3. Installation and Operation of Automatic Personal Data Collection Services
We may allow advertisers to collect online behavioral information of the following:
- Gender, age, location(country)
- Mobile and other hardware or device identifiers
- Referring and exit pages, including landing pages and pages viewed
- Platform type, etc..
- The online behavioral information stated above will be collected automatically when the user runs the application. We recommend to remove SandStormCo. game service for users who do not agree to the above terms.
4. Rights of Users and Legal Representatives, and How to Exercise Such Rights
SandStormCo. actively takes necessary measures on requests of reviewing, providing, and correcting personal data on users.
Users and their legal representatives may display and/or modify their own personal data or the personal data of their children under the age of 13, or request cancellation of membership at any time.
May request to view, provide, correct, or revoke your consent via phone or email.
5. Third Party Services
Our websites and products may contain advertisements or third party services (such as the Facebook Like button or links to third-party websites).
If you click on those links, including advertisements, you will leave the SandStormCo. services and go to the site you selected.
If you visit a third party website or use a third party service, you should refer to the privacy policy provided by that website or service.
6. Deleting Your Personal Data
When the purpose of collecting and using personal data is accomplished, SandStormCo. will destroy the data without any delay. Exception is made when it is stipulated by the relevant laws and regulations, or has obtained consent from the user.
1) Act on the Consumer Protection in E-Commerce Transactions, etc.
- Records on contracts or withdrawal, 5 years
- Records of payment and goods supplies, 5 years
- Records of consumer complaints or chargebacks, 3 years
2) Protection of Communications Secrets Act
- Records of Login History, 3 months
When a user closes the account, the data that was collected to provide services to the user, will be removed after 30 days from the date of withdrawal for consumer complaints and chargeback resolution purposes.
Data collected for events, etc., may be retained for up to 1 year, but this can vary from event to event and shall override the period listed on the individual event page.
Personal data of users who have not used the service for 1 or 5 years are separated and kept securely, according to the user's consent.
Personal data kept in electronic files are destroyed, and personal data printed on papers are shredded or incinerated.
Requests to read or delete their own personal data by users from nations under GDPR will be carried out within 30 days of request.
7. Service Limitations
If user refuses SandStormCo. to collect personal data, user may have limited access to all or part of the game services provided by SandStormCo..
Particularly, users who do not agree to provide the required personal data, and/or to provide personal data that are collected automatically, will have difficulties in using SandStormCo. game services. Therefore we recommend users to delete the application.
8. SandStormCo. Contact Information
If you have any questions or comments regarding SandStormCo.’s privacy policy, please feel free to contact us.
Company & Contact Info:
- Company : SandStormCo. Inc.
- Email : office@sandstorm.kro.kr
- Address : 51, Ganmaesan-ro, Paldal-gu, Suwon-si, Gyeonggi-do, Republic of Korea
If any changes are made in Privacy Policy, we will notify users through SandStormCo. official pages and SNS channels within 72 hours of update.
This Privacy Policy was last updated on 05/07/2024