1. Items of personal information to be collected and method of collection
We collect the following personal information for smooth customer consultation, provision of various services, and data statistics.
A) General collection items
① Game service usage record, access log and authentication date, payment record, game version, carrier information, terminal information (model name, available memory and file size, OS version, unique device identification number, etc.)
B) Personal information collection method
The company collects personal information when the game is first run after downloading or while using the game or accessing the network, and some personal information is collected only when subscribing to a specific game or specific service.
2. Purpose of collection and use of personal information
The company uses and utilizes the collected personal information within the scope notified for the following purposes and, in principle, exceeds the same scope without the user's prior consent.
We do not overuse or disclose users' personal information to the outside world. (However, when the user consents to the disclosure of personal information in advance and
In accordance with the regulations or for the purpose of investigation, it may be disclosed to the outside if there is a request from the investigative agency in accordance with the procedures and methods set forth in the statute.)
3. Consignment of personal information
The company may provide personal information to third parties as follows to improve service, and strives to ensure that the provided personal information is safely managed in accordance with relevant laws and regulations. The institutions and purposes for which the company provides personal information are as follows.
A) Provision of game contents, provision of customized in-game services, certification of official purchase, purchase and payment
B) Identification in accordance with service use, personal identification, prevention of fraudulent use and unauthorized use by bad customers, confirmation of intent to authenticate, preservation of records for dispute mediation, handling of complaints, etc., delivery of notices
C) Development of new services, provision of services and advertisements according to statistical characteristics, confirmation of service effectiveness, provision of event and advertisement information and opportunities to participate, identification of access frequency, statistics on customer service use
4. Retention and use period of personal information
A) In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, it is necessary to preserve it in accordance with the provisions of the relevant laws and regulations.
If necessary, the company retains personal information for a certain period set forth below.
B) If it is necessary to preserve it in accordance with the provisions of related laws, such as the Consumer Protection Act in Electronic Commerce, etc., the company keeps customer information for a certain period set by the relevant laws and regulations. In this case, the company uses the information it keeps only for the purpose of keeping it, and the retention period is as follows.
Records on display/advertising
Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
Retention period: 6 months
Records on contract or subscription withdrawal, etc.
Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
Retention period: 5 years
Records on payment and supply of goods, etc.
Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
Retention period: 5 years
Records on consumer complaints or dispute handling
Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
Retention period: 3 years
record of visits
Reason for retention: Protection of Communications Secrets Act
Retention period: 3 months
5. Restriction of service use
The company may collect personal information in Article 2 to provide smooth game service.
If the user refuses to collect personal information from the company, there may be restrictions on the use of all or part of the game services provided by the company.
- Company name: Metabone Entertainment Co., Ltd.
- Representative: Kim Joo-eun
- Email: meta@metaboneent.com
The above privacy policy is effective from November 1, 2023.